Every guest conversation, in one place.
GuestHub unifies guest messages from all OTA channels and direct bookings into a single inbox. Reply manually or automate the routine.
Included in all HostSync plans · From €31.60/month excl. VAT
14-day free trial · No credit card required · Cancel anytime
Too many inboxes. Not enough visibility.
Managing guest communication across multiple OTAs means managing multiple inboxes. Airbnb has its own messaging app. Booking.com has an extranet. Direct bookings come through email. Each channel requires you to check separately, and the risk of missing a message grows with every property you add.
The problem is not the volume of messages — it is the context switching. Opening three platforms to check for new messages, then switching again to reply, then back to check for responses. The time adds up. Messages get missed. Response times suffer.
GuestHub brings all guest conversations into a single inbox. You see every message from every channel in one place. You reply from one place. Where the connected channel supports it, replies route back through the original conversation — guests receive them in the channel where they started.
One thread. Every message.
Manual replies, automated messages and reservation context sit together in a single conversation view.
OTA source badge on conversation list showing which channel the message came from
Reservation context card at top of thread showing property, dates and stay duration
Auto badge identifying an automated reply sent by a message template
Guest communication, organised.
Unified inbox across channels
Messages from Airbnb, Booking.com and direct bookings arrive in one inbox. Filter by channel, property or status without switching between platforms.
Automated message templates
Set up message sequences that send automatically on booking confirmation, before arrival, on check-in day and after check-out. Templates support personalisation variables.
Full message history
Every message in a conversation thread is visible in one place, including automated messages sent by the system. No need to open the OTA app to check what was already sent.
Team conversation assignment
Assign conversations to team members so messages reach the right person. Useful for teams where specific properties or guest types are handled by different staff.
Request and task tracking
Flag messages as tasks or requests so nothing is missed. Tracked items stay visible until resolved, separate from the regular message flow.
Guest profile view
Each conversation is linked to the reservation record. Reservation dates, property, channel source and previous interactions are visible alongside the current conversation.
Connected in minutes. Unified from day one.
Connect your OTA accounts
Authorise Airbnb and Booking.com once through GuestHub settings. Messages from each connected channel begin arriving in the unified inbox.
All messages arrive in one inbox
Conversations from all connected channels and properties are consolidated in a single view. Filter by channel, property or unread status.
Reply or automate from a single thread view
Reply manually to any message or set up automated templates that send on trigger events. Both manual and automated messages appear in the same conversation thread.
GuestHub works with the rest of HostSync.
Online Check-In
Pre-arrival check-in messages can be sent through GuestHub. Guest context from the check-in flow is visible alongside the conversation thread.
Explore Online Check-In →Channel Manager
GuestHub and Channel Manager connect to the same OTA accounts. Reservations arriving through the Channel Manager automatically create guest conversations in GuestHub.
Explore Channel Manager →Questions about GuestHub
Which OTA inboxes does GuestHub support?
Can I respond to guests from GuestHub without switching to the OTA app?
What automation is available in GuestHub?
Is GuestHub suitable for teams managing multiple properties?
What does Beta status mean for GuestHub?
No inbox left unread. No message left waiting.
Start a 14-day free trial and connect your first OTA inbox. GuestHub is available in early access for HostSync customers.
No contracts · All features included · Price adjusts as you grow