Arrivals without the logistics.
Let guests complete check-in digitally before they arrive. HostSync supports ID collection, arrival information and access information delivery where configured.
Included in all HostSync plans · From €31.60/month excl. VAT
14-day free trial · No credit card required · Cancel anytime
Every arrival is a coordination task.
For every booking, there is an arrival. And most arrivals involve some version of the same sequence: arranging key handover, confirming arrival time, collecting identity documents if required, sending directions and access instructions. Multiply this by your number of properties and your occupancy rate and it becomes a significant part of each week.
Manual check-in processes create coordination overhead that scales with your portfolio size. Phone calls for late arrivals, messages to confirm details already captured at booking, follow-up reminders for document submission — each one is manageable individually but adds up across a season.
HostSync's Online Check-In module is designed to shift most of that work to before the guest arrives, and to put it in the guest's hands. Your team sees the status. The guest completes the steps. The property is ready.
Every arrival, visible before it happens.
Your team sees check-in status, document receipt and arrival readiness across all properties in one dashboard.
Status column showing check-in states across all upcoming arrivals
Documents Received indicator showing whether ID has been submitted
Property column showing multi-property arrivals consolidated in one view
From invitation to arrival, automated.
Digital arrival flow
Guests complete a step-by-step check-in form on their own device before arrival. Personal details, group size and arrival preferences are collected without routine manual follow-up.
ID collection
Guests can upload a photo of their identity document as part of the check-in flow. Documents are stored against the reservation and accessible to your team from the arrivals dashboard.
Automated pre-arrival messaging
Check-in invitations can be sent automatically before arrival using HostSync's messaging system. Guests receive a direct link to their personalised check-in flow.
Property information delivery
After completing check-in, guests receive property information — directions, access instructions, house rules and emergency contacts — automatically. No manual message required.
Staff arrivals dashboard
Your team sees check-in status for every property and every upcoming arrival in one view. Document receipt, completion status and arrival time are visible without opening individual reservations.
Guest document archive
Identity documents submitted through the check-in flow are stored against the reservation. They can be retrieved by your team for compliance purposes and are access-controlled within HostSync and should be handled according to your data retention policies.
Check-in done before the guest arrives.
Guests receive a check-in link before arrival
HostSync sends the check-in invitation automatically as part of the pre-arrival message sequence. The link opens a personalised flow on any device.
Guests complete arrival details and submit ID
The check-in flow guides guests through personal details, group size and identity document upload. The process is designed to be completed in a few minutes on a phone.
Your team sees confirmed arrivals in one place
The staff arrivals dashboard shows check-in status and document receipt for every upcoming arrival across all your properties. No follow-up messages or manual tracking required.
Online Check-In works with the rest of HostSync.
GuestHub
Guest messages and check-in flows share the same guest context. Conversations started before arrival in GuestHub carry through the check-in sequence.
Explore GuestHub →Booking Engine
Guests who book directly through the HostSync Booking Engine are automatically enrolled in the pre-arrival check-in flow without any manual setup per booking.
Explore Booking Engine →Questions about Online Check-In
When do guests receive the check-in link?
What information is collected during online check-in?
Is the online check-in guest-facing or staff-facing?
Does this work for guests who do not complete check-in in advance?
Is Online Check-In available to all HostSync customers?
Better arrivals start before guests arrive.
Start a 14-day free trial and configure your first property for digital check-in. No credit card required.
No contracts · All features included · Price adjusts as you grow