HostSync for hotel operations.
Connect bookings, guest workflows, reporting obligations and internal operations in one platform. Designed to support small and mid-sized hotel teams without enterprise complexity.
Included in all HostSync plans · From €31.60/month excl. VAT
14-day free trial · No credit card required · Cancel anytime
What makes hotel operations complex to manage.
Small and mid-sized hotels face the operational demands of a multi-channel accommodation business — guest expectations, compliance obligations and internal coordination — without the systems infrastructure of larger hotel groups.
Front desk workload around arrivals
Every arrival requires collecting guest information, verifying identification, explaining property information and assigning rooms. Done manually at the front desk for every reservation, this creates workload that scales with volume.
Guest data collection for compliance
Hotels in many European countries are required to collect and report guest identity information to government authorities. Collecting this manually and submitting it through separate portals adds administrative load to every stay.
Multi-channel booking coordination
Hotels typically list on multiple OTA channels alongside direct bookings. Keeping availability and rates consistent across all channels — and updating them when changes occur — requires operational discipline to avoid conflicts.
Internal communication around guest needs
Guest requests, special arrangements and operational tasks need to reach the right team members. Without a structured channel, requests get lost in informal communication and tasks fall through the cracks.
Built for connected hotel operations, not legacy PMS workflows.
Small and mid-sized hotels often manage operations with systems built for larger organisations — or with no system at all, relying on manual coordination across separate tools. Enterprise PMS platforms carry significant cost and configuration overhead. Spreadsheets don't scale.
HostSync is designed for the scale where the operational structure is needed but the overhead of an enterprise platform is not justified. Its modules connect the core hotel workflows — channel distribution, guest digital pre-arrival, government reporting for European properties, and guest communication — in a single platform that hotel teams can use across departments.
The platform is not a rigid all-or-nothing system. Hotels can start with the modules most relevant to their immediate needs and extend the configuration as their operation evolves. Plans scale with the size of the operation, so the cost remains appropriate to the scale.
The HostSync modules most relevant for hotel operations.
Channel Manager
Connects OTA channels and synchronizes availability and rates across Airbnb, Booking.com, VRBO, Expedia and Google Vacation Rentals where configured.
Learn more →Online Check-In
Lets guests complete arrival details and identity documents digitally before they arrive, reducing front desk workload at the point of arrival.
Learn more →GuestHub
A unified inbox for guest messages from all connected channels, supporting team replies and automated message templates for pre-arrival and post-checkout communication.
Learn more →Government Reporting
Supports SIBA tourism reporting and AIMA guest registration where configured, using reservation data to compile required submissions for Portuguese government obligations.
Learn more →Automation
Configurable rules that trigger messages, tasks and operational actions on reservation events — supporting consistent operations without manual intervention on each booking.
Learn more →Analytics
Operational visibility across occupancy, channel performance and reservation trends — where connected data is available — supporting informed decisions about rates and operations.
Learn more →How hotel operations run in HostSync.
Reservations and guest details flow into connected workflows
When a reservation arrives through a connected OTA or direct channel, it becomes visible in HostSync. Guest details collected at booking or through Online Check-In are available to the team before the guest arrives.
Guests complete supported pre-arrival steps
Where Online Check-In is active, guests receive an invitation to complete their arrival information before checking in. Government reporting obligations are prepared from the collected data where configured.
Hotel teams review arrivals and communication in one place
Upcoming arrivals are organized in the dashboard. Guest messages from all channels arrive in GuestHub. Operational tasks triggered by reservation events are handled by Automation where configured. Teams can work across departments from the same platform.
What connected workflows support for hotel teams.
Reduced front desk workload at arrival
Guests who complete check-in digitally before arriving have already provided the information your team needs — allowing front desk staff to focus on the arrival itself rather than data collection.
Guest communication managed across channels
GuestHub brings guest messages from all booking channels into one inbox. Team members can respond without switching between OTA portals, and routine messages can be handled by Automation where templates are configured.
Government reporting prepared from reservation data
Where Government Reporting is configured, SIBA and AIMA submissions can be compiled from reservation data collected in HostSync — reducing the manual portal work that accompanies each reporting obligation.
Channel availability managed from one source
Availability and rate updates in HostSync push to connected OTA channels where Channel Manager sync is active — reducing the manual updates required when a booking changes availability.
Questions about HostSync for hotels
Is HostSync suitable for hotels?
Does HostSync replace a property management system?
Can HostSync support online check-in for hotel guests?
Can HostSync help with hotel guest communication?
Does HostSync support government reporting for hotels?
Is HostSync suitable for small hotels?
Can hotel staff from different departments use HostSync?
Does HostSync support multiple booking channels for hotels?
A connected hotel operation starts here.
Start a 14-day free trial and explore HostSync for your hotel operation. No credit card required.
No contracts · All features included · Price adjusts as you grow